Knowledge management km is the systematic management of processes enabling vital individual and collective knowledge resources to be identified, created, stored, shared, and used for the benefit of the actors involved glossary. As a discourse, it has engendered new concepts and categories for us to make sense. The academic zone need to improve information units based. A glossary of common terminology, which can be used in the development of knowledge management strategies and initiatives. The utilisation of an intranet as a knowledge management.
An established discipline since 1991 citation needed, km includes courses taught in the fields of business administration, information systems. For the purpose of this strategy, the definition proposed by the joint inspection. The word in the example sentence does not match the entry word. A knowledge management plan involves a survey of corporate goals and a close examination of the tools, both traditional and technical, that are required for addressing the needs of the company. Definition simple et facile du dictionnaire linternaute. While knowledge management is extremely important in running a successful service organization, it gets neglected for many reasons, and its importance is obscured by its complexity and entanglement with every single piece of service management framework. Km is about systems and technologies km is about people and learning organisations. Analysis of knowledge management within five key areas.
Definition the united nations system does not currently have a common definition of knowledge management. Knowledge management synonyms, knowledge management pronunciation, knowledge management translation, english dictionary definition of knowledge management. Strategies and processes designed to identify, capture, structure, value, leverage, and share an organizations intellectual assets to enhance its performance and competitiveness. Knowledge management involves data mining and some method of operation to push information to users. Depending on the definition, the body of information might consist of facts, opinions, ideas, theories, principles, and models or other frameworks. Knowledge management is such a preposterous, pretentious and profoundly oxymoronic phrase that everyone who really understands kmincluding many of the fields pioneersrefuses. There is no standard definition of knowledge management or km. Knowledge is an important asset to any company, and what a company does with this knowledge can be a critical component in their success. Knowledge management is a discipline of management supposedly dedicated to ensuring that people. Knowledge management definition of knowledge management. Knowledge management processes the knowledge processes listed below are based on structured facilitated dialogue to extract and exchange knowledge between individuals and teams.
Knowledge management is the practice of ensuring insights, results and learning within an organization is captured and made available for staff to find, use, update, adopt and integrate into company processes. Knowledge management km is arguably one of the most interesting and powerful it and management concepts in decades. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge. Knowledge management km is the process of creating, sharing, using and managing the knowledge and information of an organization. The classic oneline definition of knowledge management was offered up by tom davenport early on davenport, 1994. Top synonyms for knowledge management other words for knowledge management are knowledge management, management of knowledge and manage knowledge. Knowledge management is becoming the jewel in the customer service crown trends in customer service 20 it is also important to customers, as 60% of consumers use 60% web selfservice knowledge to find answers to their questions. Knowledge management km is a discipline of management supposedly dedicated to ensuring that people in an organisation have timely access to the information and expertise they need to do their job. Item 92017 6ece knowledge management strategy and action plan. Jun 05, 2015 km definitionkm definition knowledge management is the deliberate and systematic coordination of an organizations people, technology, processes, and organizational structure in order to add value through reuse and innovation. Knowledge management is a surprising mix of strategies, tools, and tech niquessome of which are nothing new under the sun. Economic commission for europe executive committee eightyninth meeting geneva, 1 february 2017 item 9 informal document no. Nominal group technique project management knowledge.
Knowledge management issues are said to include developing, implementing, and maintaining appropriate organizational. At the johns hopkins center for communication programs, we collect, curate and adapt the latest evidence and best practices on family planning and hiv, maternal and child health and malaria, and then provide the tools that make it easy to share with the people on the ground who need it the most. People how do you increase the ability of an individual in the organization to influence others with their knowledge processes its approach varies from organization to organization. Km focuses on organizing and making available important knowledge, wherever and whenever it is needed. Therefore, the purpose of this article is to determine the extent to which academic libraries in south africa utilise the intranet as a knowledge openup july 2007. However, any technical solution must add value to the process and achieve measurable improvements. Knowledge definition of knowledge by merriamwebster. Knowledge management the most central thrust in knowledge management is to capture and make available the information and knowledge that is in peoples heads as it were, and that has never been explicitly set down, so it can be used by others in the organization. Knowledge management km definitions john girard, ph.
Information and translations of knowledge management in the most comprehensive dictionary definitions resource on the web. Any costcutting exercise in any large organisation should start by savagely slashing the senior km people let the minions report to each other and you. The knowledge processes listed below are based on structured facilitated dialogue to extract and exchange knowledge between individuals and teams. Toward an applied compendium john girard, middle georgia state college, john. Knowledge management tools are essential to achieving knowledge management strategies. Knowledge definition is the fact or condition of knowing something with familiarity gained through experience or association. Consulting meaning in the cambridge english dictionary. Knowledge management as an organizational innovation has been with us for more than a decade.
It is one persons view about some of the main issues dividing practitioners about how to pursue km, comprehend it, and eventually realize its value. Knowledge management is a critical strategy in increasing organisational competitiveness as far as some researchers are considering it the only solution for competitive advantage in the new. Pdf cours sur knowledge management telecharger pdf. Put ten km experts in a room and you are likely to get 30 definitions. Knowledge management km encompasses any systematic attempt to acquire, produce, codify or share knowledge in order to positively enhance organisational learning, performance and competitiveness foray and gault, 2003. Definition of knowledge management author definition of knowledge management ouintas et al. Knowledge management often aligned with training and learning, as well as innovation and research initiatives. Km definitionkm definition knowledge management is the deliberate and systematic coordination of an organizations people, technology, processes, and organizational structure in order to add value through reuse and innovation. In which cases, the managers take all credit for the work done by their lowly minions, thus further convincing senior management that they add value, when the reality is quite the opposite. Knowledge is power in our organizations only if it is available to people that.
We would like to show you a description here but the site wont allow us. But aside from brainstorming, the nominal group technique may also be used. Software that integrates work on a single project by several concurrent users at separated workstations. Storytelling, peerto peer mentoring, and learning from mistakes, for example, all have precedents in education, training, and arti.
Introduction this is an article about key issues in knowledge management km. The enn is also provides dedicated knowledge management support to existing networks and agencies within the nutrition sector, including. I declare that this research titled knowledge management and parliament content management system is my work and it has not been previously submitted for a degree or any other examination at this or any other institution and that all the sources that i have used and quoted have been acknowledged and indicated by means of complete references. The nominal group technique ngt improves brainstorming as it incorporates the voting process to rank useful ideas. Notions of knowledge management asian development bank. Online journal of applied knowledge management a publication of the international institute for applied knowledge management volume 3, issue 1, 2015 1 defining knowledge management. Km is also related to the concept of intellectual capital. Knowledge management an overview preamble in the present day market scenario of intense competition, organizations need to know what they know and be able to leverage on its knowledge base to gain competitive advantage. Properly assessing and defining information technology capabilities is essential, as is identifying and deploying. A read is counted each time someone views a publication summary such as the title, abstract, and list of authors, clicks on a figure, or views or downloads the fulltext. Enns knowledge management project in support of the sun movement by tui swinnen tui swinnen is the global knowledge management coordinator at enn in early 2015, enn began work on a fiveyear project to support knowledge management km for. These are some of the many ways to create a culture.
Knowledge management definition of knowledge management by. As a discipline, it has reached a state of maturity where we can now discern the principles, practices, and tools that make it unique. Knowledge management solutions are a critical necessity. A working group was created to act in close cooperation with the strategic research agenda and deployment strategy working groups in order to provide a coherent approach for education, training and knowledge management etkm. Snetp education, training and knowledge management. Top synonyms for knowledge management other words for knowledge management are knowledgemanagement, management of. Knowledge management is a new branch of management for achieving breakthrough business performance through the synergy of people, processes, and technology. A minimum common set of guidelines to be used as the basis for each united nations system organization in the development of its own knowledge management strategy. There are several different, and sometimes quite confusing statements that claim to be a definition of knowledge management and there are different perspectives on what knowledge management is. Forme particuliere dune pensee, dune organisation, etc. I cannot, of course, cover all of the main issues here. Volume1, 1 january june, knowledge management and the. Knowledge management km may be defined simply as doing what is needed to get the most out of knowledge resources.
A conceptual diagram of fiveparameter modeling of km a. Knowledge asset meaning in the cambridge english dictionary. This particular project management technique is a structured form of. Knowledge management knowledge management may be viewed in terms of. Knowledge management is the problem of capturing, organizing, and retrieving information in an organization.
Knowledge management is the process of capturing, distributing, and effectively using knowledge. It is important to remember that knowledge management is not about managing knowledge for knowledges sake. Expanding upon the previous knowledge management definition, km involves the understanding of. Its the general opinion that with the knowledge management module you cant do that.
Knowledge management km therefore implies a strong tie to organizational goals and strategy, and it involves the management of knowledge that is useful for some purpose and which creates value for the organization. Barclay managing editor, knowledge praxis philip c. This also encourages further brainstorming to prioritize the processes. Knowledge management information or data management with the additional practice of capturing the tacit experience of the individual to be shared, used and built upon by the organization leading to increased productivity tacit knowledge innovation, creation of new knowledge often comes from collaboration and interaction with experts. The process of managing all aspects of organizational knowledge is the domain of knowledge management km. They wanted a definition incorporating standards that would make it possible for ordinary human beings to know most of what they think they know, and they wanted a definition that. Definition of knowledge management in the dictionary. They wanted a definition incorporating standards that would make it possible for ordinary human beings to know most of what they think they know, and they wanted a definition that would avoid gettier examples and others relevantly like them. Risk management benchmarking a significant element of the business community also views knowledge management as a natural extension of business process reengineering, a fact underscored by the recent announcement that. The enns publications, field exchange and nutrition exchange, support knowledge management through indepth documentation and global dissemination of practitioner experiences in nutrition programming. Analysis of knowledge management within five key areas 3 issue 6 october 2011 4 and 5 present a discussion, some concluding remarks and suggestions for universities regarding the implementation of km.